Original Post — Direct link
Hello,

About 20 minutes ago I and my group of 4 friends were playing a ranked match when suddenly all of us froze in place, and after a couple of od seconds, we were all disconnected from the server and automatically received a 30-minute ban. I'm guessing it was a server problem. The 30-minute ban is not the problem. All we want is our renown and ELO back. I'm hoping someone at Ubisoft can see this so we can get our precious ELO back
about 3 years ago - Ubi-Karl - Direct link
Hey guys, thanks for reaching out and apologies about the delayed response.

I can confirm that we did indeed have a temporary degradation however this has been resolved not long after and servers have been running as intended since.

Can I just double-check whether that was a single occurrence or did you experience this issue more than once?
In regards to support's availability - we do provide support via a number of different channels however as far as live-chat goes - yes, it is not available 24/7, I'm afraid.