[2021] [Bug/Glitch]Whole team kicked from ranked game and recieved a ban

Hey guys, thanks for reaching out and apologies about the delayed response.

I can confirm that we did indeed have a temporary degradation however this has been resolved not long after and servers have been running as intended since.

Can I just double-check whether that was a single occurrence or did you experience this issue more than once?
In regards to support's availability - we do provide support via a number of different channels however as far as live-chat goes - yes, it is not available 24/7, I'm afraid.