Original Post — Direct link

Dear Ubisoft Team,
I am writing this thread to notify you that there is a bug in my game costing me to get random elite characters whenever I purchase a reasonable amount of Rainbow Six credits. Twice after buying an amount of credits, I have logged on to be surprised that I have some how obtained an elite skin using the credits I have bought. When buying credits, I expect to be able to choose what skins or characters I want however, this bug has taken this away from me. If you're still reading this Ubisoft, I would ask if I could get in to contact with your team so that I could hopefully get this bug fixed. I am not asking for something unfair yet, all I am asking for is a refund of the credits that have been used to purchase the following to elite customization bundles on my account, Zofia and Frost. Thanks very much!

over 2 years ago - Ubi-SpaceCats - Direct link

@ezdemo Hi there, I am sorry to hear about this. As looking into this further would require checking into your personal Ubisoft account, I'd recommend that you reach out to our Support Team privately via our Support Website or Twitter DMs, with the email and username associated with your Ubisoft account. Please also include a brief description of this issue.






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