Original Post — Direct link
Hi. When the Halloween update was released I lost my year 3 and 5 operators for over a month until operation Neon Dawn was released and they finally came back. Well I moved over to the Series X yesterday and they disappeared AGAIN. I went back to my XB1 and the operators where sill there. I thought it was just a bug or something and my operators would return tomorrow, NO. They still haven�t returned and now the disappeared from my old console as well. I have bought the year pass every year and have had the game science early 2017 (deluxe edition so I got the year 1 and 2 ops for free). Is this a known issue or is it something that has to do with me switching my home Xbox? I games hate the season 4 pass and yet I still have those operators. PLZ HELP!
16 days ago - Ubi-TheBerry - Direct link
Originally Posted by wennroth
Hi. When the Halloween update was released I lost my year 3 and 5 operators for over a month until operation Neon Dawn was released and they finally came back. Well I moved over to the Series X yesterday and they disappeared AGAIN. I went back to my XB1 and the operators where sill there. I thought it was just a bug or something and my operators would return tomorrow, NO. They still haven’t returned and now the disappeared from my old console as well. I have bought the year pass every year and have had the game science early 2017 (deluxe edition so I got the year 1 and 2 ops for free). Is this a known issue or is it something that has to do with me switching my home Xbox? I games hate the season 4 pass and yet I still have those operators. PLZ HELP!
Hello wennroth,

Sorry to hear you're having issues.

Please check all your Year Pass content is correctly installed on your console(s)

If your passes are still showing as installed correctly, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with screenshots of your passes installed and we'd be more than happy to take a closer look

Thank you!





Links in this thread

https://ubi.li/eG4wY


Ubisoft Support
Ubisoft Support. 395,275 likes · 995 talking about this. If you engage with us, Ubisoft collects information from your Facebook profile to provide the...


SignIn Page - Ubisoft Support
© 2020 Ubisoft Entertainment. All Rights Reserved. Ubisoft, Ubi.com and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries.


Checking if content is installed on Xbox One
Checking if content is installed on Xbox One


devtrackers.gg