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Hi. When the Halloween update was released I lost my year 3 and 5 operators for over a month until operation Neon Dawn was released and they finally came back. Well I moved over to the Series X yesterday and they disappeared AGAIN. I went back to my XB1 and the operators where sill there. I thought it was just a bug or something and my operators would return tomorrow, NO. They still havent returned and now the disappeared from my old console as well. I have bought the year pass every year and have had the game science early 2017 (deluxe edition so I got the year 1 and 2 ops for free). Is this a known issue or is it something that has to do with me switching my home Xbox? I games hate the season 4 pass and yet I still have those operators. PLZ HELP!
Originally Posted by wennrothHello wennroth,
Hi. When the Halloween update was released I lost my year 3 and 5 operators for over a month until operation Neon Dawn was released and they finally came back. Well I moved over to the Series X yesterday and they disappeared AGAIN. I went back to my XB1 and the operators where sill there. I thought it was just a bug or something and my operators would return tomorrow, NO. They still haven’t returned and now the disappeared from my old console as well. I have bought the year pass every year and have had the game science early 2017 (deluxe edition so I got the year 1 and 2 ops for free). Is this a known issue or is it something that has to do with me switching my home Xbox? I games hate the season 4 pass and yet I still have those operators. PLZ HELP!
Sorry to hear you're having issues.
Please check all your Year Pass content is correctly installed on your console(s)
If your passes are still showing as installed correctly, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with screenshots of your passes installed and we'd be more than happy to take a closer look
Thank you!