[2021] [Issue Not Listed]Can't play game

Hey Snoot69, thanks for reaching out, welcome to forums and apologies about the delay in getting back to you.

First and foremost, as far as email change is concerned, we are more than happy to look into this for you, however as it's something that we can only discuss with the owner of the account, I will need to ask you to reach out to us via one of the channels below:

1. Support website
2. Facebook
3. Twitter

In regards to your other issue, may I just double-check the following - you bought the game on Steam, activated on your initial account that has got the email address incorrect, and then in response, you've created another Ubisoft account with email address that is correct however you are being welcomed by the ownership error, is that right? Let us know!

Hello JackBboy15, thanks for posting.

I have took a look at your case and can see that the agents asked you for a proof of purchase for the game to help locate which account it belonged to.

Please update your case when you have gathered this information.
Here is a guide to help you find your proof of purchase - https://support.ubisoft.com/en-GB/Article/000061770/

The agents will need your details from each Ubisoft Account you have also, such as email addresses used in the past and your Steam ID, which can be found by following this guide - https://support.ubisoft.com/en-GB/Article/000060565

Thank you.