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my account has been permanently for cheating but I don't cheat this all happened after I had one match with an actual hacker on the other team and he was shooting me through the wall and instead of banning him your software banned me and may I point out our team even reported him .......... now I have a k/d of 0.6 or 0.8 cant remember but something like and i have been playing this game for more than a year . My disappointment is immeasurable, and my week is ruined. I have been a Ubisoft customer of long standing, and instead of banning an actually hacker and cheater you are banning other people and ruining there day . I mean my rank is bronze with a k/d in ranked of 0.5 and i have been playing on the same account for a year put 400 hours in to this game and now its telling me i cant play even tho i have never cheated in my life .I have raised a token but it has been 24 hours and i have not gotten a single response.......i mean i am not made out of money that i will buy a game again
Originally Posted by toxicchutHello there toxicchut,
my account has been permanently for cheating but I don't cheat this all happened after I had one match with an actual hacker on the other team and he was shooting me through the wall and instead of banning him your software banned me and may I point out our team even reported him .......... now I have a k/d of 0.6 or 0.8 cant remember but something like and i have been playing this game for more than a year . My disappointment is immeasurable, and my week is ruined. I have been a Ubisoft customer of long standing, and instead of banning an actually hacker and cheater you are banning other people and ruining there day . I mean my rank is bronze with a k/d in ranked of 0.5 and i have been playing on the same account for a year put 400 hours in to this game and now its telling me i cant play even tho i have never cheated in my life .I have raised a token but it has been 24 hours and i have not gotten a single response.......i mean i am not made out of money that i will buy a game again
We do have an appeal process in place, which can be access by contacting us directly, which you have already done so.
Please be aware there is a delay in responses given our current high contact volumes, so your patience is appreciated, an agent will be in touch to review your appeal as soon as possible.
Thank you