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My game opens normally, but I can't enter in any type of match, my game starts loading with gray screen, and then the screen turns black with the loading symbol and the informations (such as FPS, ping), finaly the game crashes. So I can't play any matches anymore, witch is totaly bad, and I lost some benefits as year pass subscriber. I hope the problem gets solved soon. (I play on brazilian's server).
Hey, beg__!
Welcome to the forums and sorry to hear that you are encountering this issue.
Can I ask you to try the following:
Run the game with ADMINISTRATOR RIGHTS.
Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:
Ubisoft Connect
EPIC GAMES LAUNCHER
STEAM
Disable Background Applications.
Make sure your OPERATING SYSTEM is UP TO DATE.
Reinstall Ubisoft Connect.
Update your GPU Drivers:
AMD
NVIDIA
Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.
Thank you.