Original Post — Direct link

I play on very stable wifi and a new gen Xbox. What I noticed I have been having moments of lag-spike during the game where I rubber-band sometimes, whereas my ms (ping) is low and normal, I’ve also been disconnected a few times from ranked games due to server issues. Others I’ve played with also have the same issues also, is there any reasoning to why this is happening?
It does happen about twice a week, but it is becoming slightly more frequent.

about 4 years ago - Ubi-Baron - Direct link
Hi Cejathechingon1,

We're sorry to hear that's been the case.

Do you get a specific error message when this occurs, if so what does the message state?

If you haven't already we would certainly advise ensuring you've been through the connection troubleshooting steps here.
about 4 years ago - EA_Kent - Direct link

Hey @AuricWarrior5100

 

Let's take a look and see if we can help get you back online. When you were troubleshooting this issue on your own did you try setting a different DNS on your PlayStation to see if that helps at all? To change the DNS settings follow the steps below: 

 

1. Open the Settings on your PS4

2. Go to Network

3. Choose Set Up Internet Connection

4. Select either WiFi or LAN depending on what type of internet connection your PS4 is using. 

5. Select IP Address Settings (automatic)

6. Choose DHCP Host Name (Do Not Use)

7. Select DNS Settings (Manual)

8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well. 

9. Select MTU Settings (Automatic)

10. Choose Proxy Server (Do Not Use)

 

Let me know how that goes once you've got the chance. Thanks!

 

 

/Kent

almost 4 years ago - EA_Kent - Direct link

@imursenpai69 

 

Excellent! Thanks for letting me know that it helped. Thumbs up

 

 

/Kent

almost 4 years ago - UbiYubble - Direct link
Originally posted by Sluchewsky: After the last update I've been having a lot of trouble connecting to ubisoft servers altough i have a fine internet connection. Ubisoft always finds a ♥♥♥♥♥♥♥ way to mess things up as usual smfh.

Are you seeing a connection error message?
almost 3 years ago - Ubi-SpaceCats - Direct link


@ggxv_ Hi there! I'm sorry to hear you've been encountering these issues with lag spikes and disconnects.
This exact issue is something our teams are currently investigating.

Please see our post here so that we can gather further information from you to aid in our team's investigation.

Thank you!