Re: [Cant Buy R6 Credits](/topic/103851/cant-buy-r6-credits) @Ubisoft When I try to purchase r6 credits it says redirecting to Steam then never redirects me. I’ve tried turning off and on the steam overlay and clearing my browsing cache but nothing seems to work.
Hello @jst-odog, thanks for getting in touch with us about your credits >
If you have tried multiple times in a short space of time to make a purchase, or you have had multiple payments fail to go through, your account may have been blocked from making any further credit purchases by Steam and Ubisoft for security reasons. In this case, please wait a full 24 hours before trying to make any further purchases.
If this is not the case for you, would you please try the following fixes to help resolve these credits issue, as they have helped players with the same issue in the past >
FIX 1: If using a VPN, please disable this before making a purchase.
FIX 2: Make sure your Steam overlay is enabled and try disabling your Ubisoft overlay >
Example of Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Example of Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
FIX 3: We have found that for some players, purchases can be affected by what Steam Store Country you have listed on your Steam account and what currency you are using to make the purchase. This currency needs to match the country you have listed on your Steam account.
You can change update your Steam Store country here >
https://store.steampowered.com/account/
Here is a guide with some more information about Steam Store country issues >
https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#othercountry: (https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#othercountry)
FIX 4: Would you please try making the purchase using your Steam Wallet funds if available? Here is a guide on how to add these funds to Steam >
https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds: (https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds)
FIX 5: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.
Fix 6: Delete any temporary download cache files in your Steam game launcher, that may be using up resources and memory and causing conflict >
https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
FIX 7: Alternatively, instead of using the in-game store, please try purchasing credits with your linked Ubisoft Account, via our Ubisoft Store. These credits will be available in all PC versions of the game >
https://store.ubi.com/uk/all-credits#cgid=all-credits&pmin=0&pmax=280&prefn1=productBrandDisplayString&prefv1=Rainbow+Six&prefn2=productSubBrandString&prefv2=Rainbow+Six+Siege
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