[2020] The game crashes when loaded onto the card

Originally Posted by Golovach_Lena17
Paints the game when entering the map,
Fx 4300 processor
8 gb ram
nvidia 640 2 gb

Hey there.

Your GPU is actually a little bit below the minimum requirements for the game which could be a reason for these crashes. Is this a recent development that it's crashing or have you not been able to get the game to run at all?

I would also recommend the following:

Please attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.
After the case is open if I can also ask you to attach two system reports to the case. Those do usually assist us in identifying any potential issues. The reports we need from you are:

MSInfo
DxDiag

Thanks.