[2021] [Issue Not Listed]failed to authorize ownership

yesterday i had accidentally logged out of my main ubisoft account, V1RUL3NCE, and when i had gone back on to log in i had forgotten my password, i tried to reset it and had been temporarily suspended, when i was trying to make a secondary account to post on here to ask how long it would take. i accidentaly used my email i used for my main account so now i cannot access it, my new account is V1RUL3NCE-1, when i tried to launch rainbow six siege off of steam, it said to link my new account with steam i clicked yes and it then said failed to authorize ownership of the game, even though i bought it on steam which i had linked it to so it should have been able to see that i had in fact purchased it. i am currently uninstalling and reinstalling rainbow six siege to see if it will have any difference on ubisoft connect.

i have already created several cases to resolve this issue, all have proof of ownership, i took a screenshot of the purchase in my purchase history