Original Post — Direct link

Since I cant contact support im just gonna post it here.

Good afternoon, my username is Victorique.X, and the rainbow six siege game has crashed when I was in ranked, and then I got suspended for two days. I am appealing for this because the game crashed and I didn't disconnect myself intentionally. Please revoke the 2 day suspension thanks!

about 2 years ago - Ubi-Karl - Direct link

Hey @Victorique-X, thanks for getting through to us, welcome to forums and sorry to hear about what happened, as I fully appreciate the frustration this may bring.

First and foremost, as far as the crash issue goes, may I check the following:

  1. How often do you experience something like this?
  2. Since when did you start having crashes?
  3. Are you using Vulkan or DX API?
  4. Did you notice if crashes occur in any particular maps or after any particular actions?


As far as troubleshooting goes, if you haven't already, try completing steps outlined in the following article, starting of by verifying your game files first (make sure to also do the rest) and see if issue persists.

In regards to the suspension itself, if you have received it for a 2 day period, this does mean that this is not the first instance this has happened, which results in suspensions for pro-longed period of time, and as it's something that is issued by the server-side, I am afraid our Support team would be unable to overturn it and you will have to wait till the end of the duration.

Keep us updated and if you have any further queries in the meantime, let us know!