Original Post — Direct link
It's been 3 days now and I haven't received my rainbow is magic alpha pack.
I am playing since a long time now. I have also played this event back in 2019. All people who have played this event in 2019 have not received the alpha pack fyi.
about 3 years ago - Ubi-Karl - Direct link
Hey flowybab., thanks for getting in touch and I am sorry to hear that you're affected by this issue.

As it stands, I can confirm that we have received a number of contacts about this and issue is under review by our development team and I will ensure your feedback gets passed over to our team accordingly.

Our apologies about the inconvenience this is currently causing and thank you for bearing with us in the meantime.

If you have any further questions, let us know!