[2021] [Crash/Freeze]abandone sanction

Originally Posted by lIKuzya-1009Il
Why is it that during the "match point", at the moment when an error crashes and you are returned to the lobby, they give you a "exit penalty"for this? I don't go out of my own free will, the game itself throws me out and also gives me a ban!?
I propose the following solutions for this problem: for the fact that you leave the rating game yourself, "ban-60 minutes", and if you fly out because of an error, "ban-10-30 minutes". I hope you will come up with something with this.

Hello lIKuzya-1009Il,

Thank you for reaching out about this, sorry to hear you were disconnected mid-game.

At the moment, the system cannot differentiate between the exact cause of disconnection to withhold sanctions, as an error can still be caused by something local (eg. internet outage / device issue).

Do you find these disconnects happen often?

If so, do you recall any of the error codes you've received?

And please ensure you've given all the steps in our PlayStation Connectivity troubleshooting guide a try as these will help ensure your home network and the game's services have the best possible connection.

And if there's anything more we can help with, please let us know.

Thank you!