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I have 2 ongoing support tickets. The first I created September 25th. It received no answer until October 8th, so 2 weeks later, at which point I was not checking back in regularly. When I went back to check last month, it had already been closed by support. No reminder or anything. I didn't even realize it had been closed and thought it was just removed or some error happened when I created it. On November 23rd, I created another ticket and went through my closed tickets and found that ticket. I reopened it the same day. The response it got was some template response that basically went right past my complaint and reminded me of one of those live chat support bots that give premade answers pointing you to a wiki page based on key words in your messages#
So, both these tickets were (re-)opened on November 23rd and have both not received an answer so far. It took nearly 2 weeks for them to be put to In Progress. But that's it. It's appalling. I mean, a week without response? Fine. Maybe support is really busy. But 2 weeks for basically a bot response in the best case and the change to "in Progress" in the worst and now nearly 3 weeks on 2 tickets without any response? That's absolutely [censored] awful. Even here on the forum, a ubi team member responds faster. Is this normal customer treatment at Ubisoft? Have bad decisions and awful business practices finally taken their toll and Ubisoft is going out of business?