[2020] problem with authenticating of the ownership

Originally Posted by Jotrennas
if i try to play Rainbow it Always says there is a problem with authenticating of the ownership. I don't know what to do. I hope you can help me

Hi there.

This error you're seeing is usually because you're launching the game whilst signed in to a Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot on a support case from the following folders, please. By default they will be found at the paths below, you might have one or sometimes both of these folders:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!