[2021] [Ubisoft Account]help

Hey KinGman.plus!

Thanks for reaching out to us and welcome to forums.

As it stands, if you do receive permanent suspension in-game, you're always able to appeal it once, however if it gets declined, which appears to be the case in this particular instance, regrettably we're unable to assist you any further.

I do apologise if this may not be the outcome you have anticipated and should you have any queries that are not suspension related, let us know!

Originally Posted by KinGman.plus
I don't know why it was banned.

Alright, I see.

I can see that the case in which you've been contacted is in foreign language, therefore if you can visit our support website, login to your account and then click the drop down menu at the top right > My cases, and you will see all of your tickets with all of the communication provided.

If there is anything you would like to know about the suspension itself or the reason for it, simply update the ticket by putting your query and one of our agents will get back to you in your native language.

Originally Posted by KinGman.plus
Can you tell me where to solve this problem

If you go to support website by visiting the link I shared in my previous post, you will be able to login to your account and then at the top right corner you will see a drop down menu. Click that and select 'My cases', which will direct you to a list of cases you have created under this account.

There are 2 tickets you have present for the ban appeal, therefore have a look at them and you will be able to request more information in regards to reason you got suspended for.

If however you're still having difficulties in locating it, let us know at which step are you stuck and we will advise you further.

Originally Posted by KinGman.plus
I only see one case，CASE NUMBER 14038622，is this one

That's the one indeed!

The other case appears to be closed due to 4 days of inactivity however you can still reply to this one.

Originally Posted by KinGman.plus
Is there any other way to solve the problem? I really want to play this game, thank you

As far as the suspension itself is concerned, regrettably we will be unable to overturn the outcome of the investigation and therefore will be unable to assist any further.

Originally Posted by KinGman.plus
I like this game very much

I appreciate where you're coming from however as advised previously, I am afraid our Support Team will be unable to assist you any further in relation to suspension, however if there is anything else we can assist you with, reach out at any time!