Original Post — Direct link

I've just recently started playing Siege and I've run into an issue; my computer crashes every time I run it. (well what actually happens is the game crashes and I'm able to rejoin and then my whole PC crashes). I've tried booting from Ubisoft instead of Steam, booting from the .exe as admin, updating drivers, un and reinstalling... nothing is helping. Up to this point I've managed to log back in quick enough most times to avoid penalty. This time I was not quick enough and I've incurred a two day suspension. Is there a way I can submit an appeal or dispute the ban? I understand the server thinks I'm just going AFK but that's not that case.

Additionally, if anyone has anyone has any clue as to how to prevent the game from crashing and destroying my computer I would be eternally grateful.

I've tried posting in the Siege subreddit but my posts is audodeleted for some reason.
I just wanna play Siege man it's been so fun thus far.....

over 1 year ago - Ubi-oof - Direct link

Hey @VirjinSurgeon, I am sorry to hear that you've been grappling with this crashing problem! While I am unable to overturn temporary bans, I would like to look into this issue further and see what I can do to help prevent this from happening in the future. Let's knock out some troubleshooting steps first to eliminate as many possibilities as we can. After those have been completed successfully if this crash occurs again I have a few questions to follow up and if I can review diagnostic system files that would be helpful as well. Please start with these steps:


Once these steps are all completed, please launch Siege as an admin again and let me know if it crashes at all. If the game crashes again, are you receiving any error codes or messages? Is the crash happening at the same point every time or is it random? For good measure, if you can login to our website and open a support case for this issue with your DxDiag and MSINFO files attached, I'd like to take a closer look and see if anything stands out. 🐙