Original Post — Direct link
Good evening.
I have an issue with the E-Sport Packs. I received 3 of them and I claimed all of them but I didn't received none of them in-game. I watched hours and hours of stream to get those packs. But sadly after i claimed them they didn't popped up in-game. Please help me to solve this problem.
Thank you in advice.
Have a nice day in continue.
over 3 years ago - Ubi-Karl - Direct link
Hey Shr4dy.PXL, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've had a closer look at your account however I was not able to identify any viewing time nor received drops, therefore it does look like something we will need to have a better look at.

In order for us to do so, I would like to ask you to reach out to us via one of the following channels and also provide full and uncropped screenshot showing your claimed drops (your Twitch username should be also visible):

1. Support website
2. Facebook
3. Twitter

Once received, we will have a look and one of our agents will get back to you at the earliest possible convenience.

Should you have any questions, let us know!