Original Post — Direct link
[Writing for my friend since he can't do it himself]

He recently reinstalled R6, he has menu music and other sound effects but whenever he loads into a match (whether it be custom, multiplayer or t-hunt), his sound just cuts out. He reinstalled the game again, resetted his sound settings but it still won't work. Can't send a case to ubi support because the email option disappears after I select all the required fields. It's a problem with R6 and not his TV or xbox because sound works flawlessly in every other game.
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Phased_Rain
[Writing for my friend since he can't do it himself]

He recently reinstalled R6, he has menu music and other sound effects but whenever he loads into a match (whether it be custom, multiplayer or t-hunt), his sound just cuts out. He reinstalled the game again, resetted his sound settings but it still won't work. Can't send a case to ubi support because the email option disappears after I select all the required fields. It's a problem with R6 and not his TV or xbox because sound works flawlessly in every other game.
Hello Phased_Rain,

It would be difficult for us to effectively assist without speaking with them directly.

Please ensure they try all of the troubleshooting steps.

If they still have issues, can they please contact us directly through our Support Site or Facebook and Twitter so we can take a closer look.