Original Post — Direct link

Hi recently my game was freezing in ranked and it crashed like 30 sec after those freezes and when i tried to reconnect to my game it says "you've been removed from this game"
i lost 2 games because of this and now im banned for 2 hours
i also lost 350mmr so it is annoying and i need to know very quickly how i can fix this bug
Thanks for the answers guys !

over 2 years ago - Ubi-Nacho - Direct link

@ara_ara_ Hi there.

Thanks for posting here, sorry to hear about these disconnects.

Would you be able to let us know which platform you're playing on currently, so that we can advise some steps to follow to help prevent this from happening in future?

Please be aware, bans are administered by an automated system and as such, Ubisoft Support are unable to lift them.

Many thanks.