Original Post — Direct link

Hi there, before I came here I already did some browsing but nothing very conclusive. So my problem is, I'm trying for the first time ever to buy some r6 credits to get the battle pass, but however I am not able to do it. If I want to do it whilst in game through the ubi connect overlay while playing on steam I cannot go through with it, it just keep posting the same error: "Sorry, it seems you tried to purchase this more than once. Try again in a few moments." However it will never work. If I try to buy through the ubisoft store while yes, I made sure I'm connected to my account, it says that I need to buy the game first so I can buy a DLC, I don't see how's that a DLC for in game currency but okay. I triple checked my account, even tho I bought it of off steam 3 years ago I also connected the steam account to the same ubisoft account. If I go on the ubi app, the game is there, however the store doesn't seem to. If there's anyone facing a problem like this and somehow managed to get around it, I'd really appreciate the help.
PS. Sorry for my grammar.

about 1 year ago - Ubi-Havoc - Direct link

Hey there @viktorhnu apologies for the delayed response. For this sort of error I would recommend to check and ensure that all information on your Ubisoft account is filled out completely and accurately. You can check info such as region and language on the account management website here.

While using Steam for purchases please also ensure that the region of your Steam store matches up to the location you're currently in.: (https://support.steampowered.com/kb_article.php?ref=6627-QSNM-5276#othercountry)

If there are any other issues please reach out to us on a support ticket and we can look into things further!