Original Post — Direct link
I started to play the game a few weeks back, I really started to enjoy it but I have a very annoying issue, I'm unable to expand the operator raster.

Long story short, I purchased Deluxe Edition(Year 1 and Year 2 operators) a while back. When I started the game with the renown I had I purchased 4x Attackers (Buck, Blackbeard, Capitao, Hibana) and 4x Defenders (Frost, Valkyrie, Caveira, Echo).

Now I played for a few week, I'm level 20, I have 18k renown, but I can't expand my raster. Even if year 1 operators cost only 1K renown, I'm not able to unlock them.

What can I do to unlock more than 8x operators? It is very annoying because I really try to do the challenge of the day and because I have to few operators I'm unable to complete it.
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by Kapnobatai_2099
I started to play the game a few weeks back, I really started to enjoy it but I have a very annoying issue, I'm unable to expand the operator raster.

Long story short, I purchased Deluxe Edition(Year 1 and Year 2 operators) a while back. When I started the game with the renown I had I purchased 4x Attackers (Buck, Blackbeard, Capitao, Hibana) and 4x Defenders (Frost, Valkyrie, Caveira, Echo).

Now I played for a few week, I'm level 20, I have 18k renown, but I can't expand my raster. Even if year 1 operators cost only 1K renown, I'm not able to unlock them.

What can I do to unlock more than 8x operators? It is very annoying because I really try to do the challenge of the day and because I have to few operators I'm unable to complete it.
Hey there.

Are you getting any kind of error message when you try to purchase the new operators? If you have any screenshots of the issue demonstrating what's happening this would help us a great deal. Cheers!
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by Kapnobatai_2099
Hi,

I don't receive any error, all operators are greyed out.

This is an image from the Operators menu.

Image:

Thanks. Would you be able to open a support case with us so we can investigate this further? You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!