[2021] [Download/Installation]Previously owned the game..now it wants me to buy again.

Originally Posted by IconicSnoopy
For context...I had previously bought the game a while ago for PC. Unfortunately my PC has major issues and I had to reinstall windows, aka losing everything. I have logged back into my UBI account however it wants me to download the game again even though it shows my progress through my account.

So here is my question. Is there anyway to NOT have to repurchase the game?

TIA

Hey there.

if you've purchased the game already you shouldn't need to purchase again. Can you open a support case with us so we can investigate further, please?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

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