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My account got permanently banned for "cheating". My account got compromised by someone in Russia, and I sent a picture of the login. I have been playing for over 2 years and have wasted too much money only to get banned. I have not cheated once, and when I tried to appeal, it got denied. Support couldn't give me details because they had to "maintain the integrity of their internal systems." This is outrageous, and I don't know what to do because I don't want to lose a game I have invested such a large amount of time into.
Hey, apologies for not seeing this support thread earlier.
Any account-related queries can only be discussed while contacting Ubisoft Support directly, as we like to keep these discussions private.
I am unable to find a case number for your discussion, may I have that please?
As I say we are unable to discuss account-details here, but I'd just like to check your case has been investigated thoroughly.