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so i bought the game through steam and played for a good bit, but one day after an update, it logged me out and i forgot my info. no big deal, i just made a new uplay. Bad idea. It now tells me that it cannot authenticate ownership and wont allow me to access the game at all. if i could get any help it would be appreciated, i love this game :/
Originally Posted by KrandoseHey! I'm sorry to hear you're experiencing an ownership issue, we can certainly help with this.
so i bought the game through steam and played for a good bit, but one day after an update, it logged me out and i forgot my info. no big deal, i just made a new uplay. Bad idea. It now tells me that it cannot authenticate ownership and wont allow me to access the game at all. if i could get any help it would be appreciated, i love this game :/
When you play a Ubisoft game from Steam, it links to your Ubisoft account so we always need to be signed in to that account.
As this is an account-related query it is best to discuss this via a private support platform. Here are some options -
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport
Live Chat: https://support.ubisoft.com/Cases/New
I recommend supplying them with the following for a quick resolution -
- Any usernames or email addresses you may have used
- An image of the contents of the following folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
Thank you for your time!