devtrackers.gg → Rainbow Six Siege

[2022] Ubisoft connect overlay DOESNT WORK

Original Post — Direct link

When im in game, the overlay doesnt work,"Sorry the ubsioft services are not currently available. Please try again later. For more information, visit support.ubi.com.", pressing "try again" obviously does nothing, just closes the overlay. Already headed to support, wrote a few mails, nothing, and it's like that for a few good days now. I can't invite my friend, can't receive an invite, but i CAN go into a random game and play without any problems. TF should i do?

about 2 years ago - Ubi-Milky - Direct link

Hello @kubaldi thanks for getting in touch and thank you for opening a private support case with us.

Whilst you await some troubleshooting steps you can follow from your support case, can I also ask you to try the following steps that have been known to help with game launcher and overlay issues >>

Make sure you are using the Connect launcher and not our former launcher Uplay. You can download Ubisoft Connect using this link > https://ubi.li/4vxt

Make sure Connect and the game have no pending updates needing downloading

Try deleting the Ubisoft Connect cache folder, to clear any temporary files that may be causing the issue >
https://www.ubisoft.com/help?article=000061966

Disable any background software you may have running, other than the game and the launcher, in case other software is causing conflict > https://support.ubisoft.com/en-GB/Article/000063761

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