[2023] Banned yet again

Hi @zoe_sophie_park! Welcome to Forums! I'm sorry to hear you're temporarily banned due to the game crashing. We aren't able to remove any temporary bans, but we'd like to help minimize the chances of this happening again. As a start, please try all the troubleshooting steps from this guide.

If the game continues to crash, can you please let us know about the following:

• How often has the game been crashing for you?
• Do you get any error messages after the game crashes?
• Do you notice if anything strange happens before the game crashes?

Thank you!