Original Post — Direct link
I'm a new player to Siege, and during my playsession I have been unable to earn renown or exp no matter the outcome of my matches, win or loss. I would appreciate any assistance.
over 3 years ago - Ubi-Milky - Direct link
Thanks for that information DrCrumpette, it seems this error has resurfaced again, in the last few days.

We will gather reports and add this thread to our investigation we have reopened into this now.
Please continue to add to this thread the date you were affected and what platform you play on so we can help raise awareness of players affected.

When we hear back from QA about this, we will do our best to update you incase we need to ask any further questions.

For the time being, please keep checking for any updates on our Twitter page here - https://twitter.com/Rainbow6Game

Sorry to see issue this is affecting some of you again and thank you for your patience, I have edited this thread title so more players will notice this who may be affected too.
over 3 years ago - Ubi-Milky - Direct link
I can't say for certain at this moment, if you will be reimbursed renown back after this issue has been resolved, but what I can recommend is, if you contact us through our support site, with the exact time and date when you received this message in game, we can tell you exactly what renown you received for certain, by checking your account to see if the renown did sync.

If you would like to query your renown for these matches please contact us here through email or live chat, with the exact date and time you received this 'synchronizing data' message in game -
https://support.ubisoft.com/en-gb/Cases/New

The reason I have to ask you to make a support case is because renown/MMR and game related information on your account is classed as personal data, so I am unable to share this information across the forums for a player publicly, it needs to be in private instead, thank you for understanding.

If you would like to contribute to this thread, please let us know what game mode it was you were playing when you did not receive renown.