Original Post — Direct link

Welcome to. There is an authentication problem with Rainbow Six Sige. I purchased the product a few days ago. I bought it years ago as a boxed dvd version, but now it didn't work because I thought it was out of date, so I bought it again. Could this be why I am running into the error? I used to have an Uplay account, but it has now been discontinued because of that. I think it's due to inactivity. I don't have many email addresses. Could that be why it won't let me start it?

almost 2 years ago - Ubi-Auron - Direct link

Hi @HrvthLszlo and welcome to the forums!

The scenario you mentioned can indeed lead to an authentication error. If you purchased the game and used a new email to create a new Ubisoft account, after launching the game from Steam it will still seek to connect with the original account.

If you don't have access to the previous account, please contact us through one of our support channels, so that we can take a closer look at your account and help:
Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Thanks!