Original Post — Direct link

Recently made the switch to pc and found out my xbox account is linked to an old ubisoft account, which I don't have access to the email address under the ubisoft account as it was deactivated, all I want is to change that email address because I am not losing 7 years worth of content. I've reached out to Ubisoft Support via Twitter, Facebook, chat support and even Instagram to get someone's attention, now I'm here as a last resort to try to get someone to help me.

over 1 year ago - Ubi-Clem - Direct link

Hey @Eilimz, and welcome to the Ubisoft Discussions

I'm sorry to hear that you have not received a response yet. Apologies for the delay encountered due to peak activity period.

For such a request, and due to data privacy, I'd need you to wait for a response to your case through our one-to-one channels.
As you already made the request and got an investigation going, you will receive the desired support.

Thank you for your understanding.