Ubi-Clem

Ubi-Clem


20 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys, thank you for reporting this issue.

Could you please provide some screenshots showing the actual displayed playtime?

This will help us to forward the report to the devs 👍

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @CG-Bestie77, and welcome to the Forums.

Has this happened for the first time?
If not, would you be able to reproduce that issue and provide us with a video showing the reproduction steps?

Feel free to upload the video on a streaming/hosting platform to allow us watching it.

Thanks! 👍


18 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @xNJx_IDoctorJay, and thank you for posting.

I'm afraid temporary bans cannot be lifted.
If you still wish it to be looked at, ban appeals have to be forwarded through our one-to-one channels: ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @JoeCoolGaming99, and welcome to the Ubisoft Discussions.

Regarding Rainbow Six : Siege, progress is bound to the Ubisoft account.
Meaning that if you log onto another Ubisoft account, you'll be playing on another progression that the one you use to play on.

Let's say if you have played on account 1 for a while, then connect to account 2 all of a sudden, the progress won't be the same.
However, if account 2 has an Xbox linked profile, you'll find there the progress of the Xbox profile.

Please let us know if you need clarification or ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @mvkwasinski, and welcome to the Discussions.

Could you please elaborate on the issue you're currently facing?

Please bear in mind that, due to data privacy, some topics can't be dealt through the forums.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Crqsont-_, thank you for posting.

I'm sorry to hear that you are facing issues with the two-step verification associated with your account.

However, as this issue has to be dealt through our one-to-one channels, I can only suggest waiting for our teams to get back to as soon as they can.
Apologies for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Gordon144hz, and welcome to the Discussions.

I am sorry to hear that the Support has not answered yet.
However, for such an issue, I can only suggest updating your ticket and wait for them to get back to you.

As this is strictly related to accounts, and for safety and privacy reasons, we can't handle your query publicly.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Tiago_BRWolfs, welcome to the Discussions.

I'm sorry to hear that the case you have opened remains without response.

I can suggest updating the case through this link, feel free to mention what you have just stated.

Sorry for the inconvenience, once your case is being reviewed, you'll be made aware.👍

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @TalentedAuto, and welcome to the Discussions.

If you wish to get a game transferred, I have to guide you towards our one-to-one channels Support to get your query looked at.

Feel free to contact us through the desired channel: Facebook - ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @JTdawg12, and welcome to the Discussions.

The ownership of a game is bound to the Ubisoft account. Meaning that if you launch Rainbow Six : Siege through Steam while not being connected to the account it was activated on, the system won't be able to authenticate ownership.

If you wish to play on another account, that said account must own the game.
However, if you require a game transfer, you can always ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @M43L57R0M, and welcome to the Discussions.

First, I'd like to let you know that I have redacted the case numbers out of the post. As these are private information.

Then, thank you for posting and bringing such a detailed explanation to the situation.
However, for this specific matter, I can only suggest waiting to get an answer from the Support team to get the investigation going.
As this is account related, we can't handle this here for safety and privacy reasons.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @zolimeister_ , thank you for posting.

As this is store/account related, I would suggest you contacting our Support team through our one-to-one channels.

You can find these channels here: Facebook - ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @AstroworldTexas, and welcome to the Discussions.

I'm sorry to hear that you are facing such an issue on the Ubisoft Connect overlay.

As a first step towards resolution, could you please try to complete thes...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @jason34660 & @BRower_02, and welcome to the Discussions.

I understand that you are also facing issues regarding the cross-progression in Rainbow Six : Siege.
...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Xiaoshu, and welcome to the Discussions.

I am sorry to hear that you are facing sanctions.

In order to get an investigation going to appeal a ban, I'd recommend contacting our Support teams through the one-to-one channels below:
...

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06 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Eilimz, and welcome to the Ubisoft Discussions

I'm sorry to hear that you have not received a response yet. Apologies for the delay encountered due to peak activity period.

For such a request, and due to data privacy, I'd need you to wait for a response to your case through our one-to-one channels.
As you already made the request and got an investigation going, you will receive the desired support.

Thank you for your understanding.


05 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @TheBadii, and welcome to the Ubisoft Discussions.

For such a matter, as it has to deal with account activations. I can only suggest contacting our teams through One-to-One channel to discuss this with you.

You can do so via the following:
Facebook
...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @TTV-TonyBaffoni, and welcome to the Ubisoft Discussions.

Would you be able to provide us with a video of this error, so we can look further into this, and potentially raise it to the dev teams?

I'd recommend uploading the video to YouTube (or any other video hosting platform such as Streamable or Google Drive) and share the link here.

This would be much appreciated. 😊
Thank you!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @robincitin23,

Thank you for sharing your thoughts on this. I'll make sure to keep track of it.

Posting this type of feedback/suggestion here is a good thing to do.
However, I would not be able to share anything regarding this subject. Nor any plan in changing the game sooner or later.

This is still appreciated, and we'd like to thank you for that. 👍

Comment
    Ubi-Clem on Forums - Thread - Direct

Hey @robincitin23,

Thank you for sharing your thoughts on this. I'll make sure to keep track of it.

Posting this type of feedback/suggestion here is a good thing to do.
However, I would not be able to share anything regarding this subject. Nor any plan in changing the game sooner or later.

This is still appreciated, and we'd like to thank you for that. 👍