Original Post — Direct link

I've been trying to play training grounds in solo over the past few days, and within 2 minutes to 1 hour the game completely freezes and then decided to crash.

In my logs there is this error;
[ 3196] 2020-11-01 10:59:39   [18936]   ERROR   UplayInstallerImpl.cpp (241)           Chunk id 2 doesn't exists in cache

this line starts at chunk id 2 and repeats up to 50, I have two PC's that both get the same error, one of which I done a clean install of windows and it still happens.

I've also reported this bug on r6fix (which i doubt will do anything)

I was just curious if this was a known issue with a possible fix?

Kind regards.

about 3 years ago - Ubi-Karl - Direct link

Hey @sharp_shot93, thanks for getting in touch and bringing this to our attention.

After having a closer look, I wasn't able to identify similar reports, therefore so that we could look into the matter further, I would like to double-check a few things first:

  1. Do you happen to receive any error messages right after crash occurs?
  2. Are you using Vulkan or DX API?
  3. I take it that issue does not occur with quick or ranked matches, is that right?


In the meantime, if you haven't already, give the following steps a go as well as try reinstalling your client, and see whether issue continues to persist.

Keep us updated!