Original Post — Direct link



Hello. Recently I noticed there's a reward from RtSI marked as 'locked' for me. I'm not sure why. You can see on the screen that I have an another reward from that time from a battlepass' free tier. So naturally I logged in during that period.
If that is the same skin that I own already, then why is it contradicting the game and shows the 'locked' status?
If these are different skins, why don't I have one?
about 4 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by COBA_B_KOHCEPBE



Hello. Recently I noticed there's a reward from RtSI marked as 'locked' for me. I'm not sure why. You can see on the screen that I have an another reward from that time from a battlepass' free tier. So naturally I logged in during that period.
If that is the same skin that I own already, then why is it contradicting the game and shows the 'locked' status?
If these are different skins, why don't I have one?
Hey there,

Sorry to see this.

I believe this may be linked to an ongoing issue that we are currently investigating.

Please see this support article for more detail

Sorry for any inconvenience