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So I created a ticket 12 days ago about a store issue and they have not yet replied and now I posted a ticked about being banned for my account being hacked how long do they usually take to reply to ban appeals. Ubisoft support should not take 12 day to reply to one ticket is too much wait time
Hello Kripto_op, I have checked over your cases and can see you made another as recently as today but have yet to receive an answer.
I would suggest reaching out to us via our Social media for anything to do with account related issues, as we are unable to discuss these details over the forum.
Please try the following links were we will aim to check your account and get back to you about this topic within 48 hours if possible. Please DM us your Ubisoft ID so that we can verify you too -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
I apologise it has took some time for our agents to respond to your ticket as we are experiencing delays since the launch of Valhalla and Watch Dogs Legion.