This has happened multiple times between the mute protocol and the kali birthday event, Ive done my challenges and upon attempting to collect them. a message popped up saying that I needed to try again later and that it was already collected, I go to my inventory and the item isnt there. Ive even tried restarting my game and console multiple times
Hey, folks!
Sorry to hear that you have not recieved your rewards.
We would ask you to please reach out to us via a private message on our social media channels with a screenshot of the challenge/reward showing as complete/claimed:
Facebook
Twitter
Alternatively, you can contact us via live chat here.
Thank you.