Original Post — Direct link
This has happened multiple times between the mute protocol and the kali birthday event, Ive done my challenges and upon attempting to collect them. a message popped up saying that I needed to try again later and that it was already collected, I go to my inventory and the item isnt there. Ive even tried restarting my game and console multiple times
over 4 years ago - Ubi-Viral - Direct link
Hey, folks!

Sorry to hear that you have not recieved your rewards.

We would ask you to please reach out to us via a private message on our social media channels with a screenshot of the challenge/reward showing as complete/claimed:

Facebook

Twitter

Alternatively, you can contact us via live chat here.

Thank you.