Original Post — Direct link
I was going positive in a ranked game on Chalet. Was having 0 connection issues except for the first round, on the 6th round where we were winning 3-2, I started lagging badly. 2 minutes before the game ended with us winning I was booted out of the game due to my ping rising from 17 up to 630 to over 4000. Usually that wouldn't be a problem but my menu froze when I was kicked out and I wasn't able to reconnect and by the time I had restarted the game I had got an abandon penalty and lost mmr. I'm pretty mad about it seeing as I was going to get plat that game. I have the match ID which I'll put below.

Match ID: 81e0dedc-d1a5-4c75-8fdb-202e2c4234dd

This was on Xbox One, my gamertag in game is Kayanitey, however I have the feature where I have 2 gamertags on one account, so my account me actually be Kai C Summers.

Even if I could just get my MMR reverted that'd be nice. If a screenshot of the match ID is needed I have one that I had my friend take as the game ended.

Any help is appreciated.
almost 3 years ago - Ubi-Thrupney - Direct link
Hey ClayishBreak999, welcome to the forums.

Really unfortunate to hear that you've lost MMR after a disconnect. We're not able to revert this, but I'd certainly like to help with the disconnect, if I can. Is this something that has happened before? If so, I'd recommend looking at our connectivity troubleshooting guide, and in particular making sure to reset your network hardware, and switch to a wired connection (if possible, and if you aren't already).

If these disconnects continue to happen, and you've checked the guide I've linked, please come back to us and we'll help you to troubleshoot further.