[2020] i own the game but i cant play

Hi Iamglobby,

I have heard of this issue before. Did you previously have a free weekend in Uplay for Siege?

Would you be able to tell me which PC platform you bought the game on and if you had a free weekend, which platform you played this free trial on?

Okay thanks for getting back to me with that Iamglobby.

On your account I can see that you do not have the correct version, however because this will be going into some private details, I will not be able to discuss that here.

Would you be able to take a screenshot of your proof of purchase, whether that is from an email or through Uplay here - https://support.ubisoft.com/en-GB/Fa...rder%20History.

Also please advise on what date you purchased Siege, then please contact us through support via DM about this and we will be look into this further for you.

You can contact us here at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/UbisoftSupport

Not a problem Iamglobby,

Typically we will try to respond to you asap but sometimes it can take up to 48 hours for an agent to respond.

When support is able to resolve this issue for you, please feel free to post back in the forums and let us know in case any other players experience the same issue, thank you!

Thank you for letting me know Iamglobby.

Unfortunately I do believe this will be a problem because you purchased the game from a key reseller such as G2A.
My best advice at this point would be to contact their support as we will be unable to help you with this and you will only get the same message form our support too.

You can contact G2A here -
https://supporthub.g2a.com/marketpla...at-should-i-do

If you would like to purchase any games digitally online in the future, here is a list of our approved key sellers -
https://support.ubisoft.com/en-GB/fa...Ubisoft-games/

I hope you are successful with your refund from G2A, please feel free to get back to us if you need help with anything else

Apologies Iamglobby, but because you bought the game from a key reseller we are not able to ascertain the origin of the key you have provided.

The key was purchased from a retailer (G2A) that does not have an official digital distributor agreement with Ubisoft. In these cases you need to contact the seller directly, which would be G2A.

For further information regarding our official partners, please see our FAQ:- https://support.ubi.com/Faqs/000023753/

As stated earlier, you will need to contact G2A directly to resolve this.