[2023] Rainbow Six Siege login change

Original Post — Direct link

I play Rainbow Six Siege on pc through Steam. On December 14, 2022 I made a support ticket to request Ubisoft allow me to sign in to Rainbow Six Siege using a different account than the one currently linked to it. Since then, 5 different Ubisoft support staff have responded attempting to solve my problem. It has been 11 days since the last response and the issue persists. This is a simple task I am requesting and the process should not take this long, considering 5 different Ubisoft support staff have looked at it over the course of 44 days. Could someone else look into this for me because I think my ticket has been abandoned.

So far, my experience with Ubisoft support has been terrible. I hope you do not treat all your players in this way.

Thank you.

about 1 year ago - Ubi-oof - Direct link

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about 1 year ago - Ubi-oof - Direct link

Hey @Immunetosound! I am sorry to hear that you've had a frustrating experience with the support process and I would like to help if I can.

To clarify, support cases are handled by the support team and it is highly unlikely that a case will be worked from start to finish by a single agent. With that said, I am seeing where there seems to have been some confusion with your support case and again, I do apologize for the frustration with how long this has taken to be resolved. I have escalated your support case to be reviewed by one our specialists and they will be able to follow up with you directly to assist you further.

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