Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.
I've reviewed your specs and can see that you meet our system requirements
, so there is no issue on that side.
Could you advise whether you happen to receive any error message at all? Also, did you notice anything in particular that may be causing this?
In order for us to get an idea of what may be causing the crash to occur, we would need to have a better look at your system, therefore for us to do so, I would need to ask you to do the following:
1. Visit our Support website
2. Login to your account and then select 'Contact Customer Support'
3. Fill out information regarding the issue
4. When done, make sure to also attach your system files (MsInfo
) to the ticket
5. Once that's completed, let us know!