Original Post — Direct link

Hello, few days ago I launched r6 and some of my operators disappeard and are shown that i dont own them, although I had them yesterday. The operators are Buck, Blackbeard, Capitao, Hibana, Jackal, Ying, Zofia, Dokkaebi, Valkyrie, Caveira, Echo, Lesion, Ela and Vigil. Is this some sort of bug or what should I do. I dont want to have to earn them again. I already reached to ubi support but no response. Thank you

3 months ago - Ubi-Clem - Direct link

Hey there @gus-frizz, welcome to the Discussions.

I'm sorry to hear that you lost operators.

For such issue, I'd advise contacting us through our one-to-one channels, so we can have a deeper look at your inventory directly.
You can contact us through any of the following links: Support, Twitter, or Facebook.

Apologies for the inconvenience!

2 months ago - Ubi-Nova - Direct link

@gus-frizz Hey there, we're currently dealing with high volumes, via our direct support channels. We're working through them, the best we can so an agent should, be able to get back in touch with you as soon as possible.

Apologies for the inconvenience this may cause.

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