Hi guys, I need help when I enter the game, I get an error that says "there was a problem authenticating of this product please contact customer support if you need help in solving this problem" if this happens to someone and it solves it, let me know.
Thank you
Hey @alitonachoyufij,
Sorry to hear you've been unable to launch the game and for our delay in getting back to you!
When originally launching / activating a game, it will be bound to the Ubisoft account signed in at the time.
If you then later attempt to launch the game with a different Ubisoft account, this error will appear.
If you're aware of an alternative Ubisoft accounts you may
have, please give these a try, as well as verifying the game's files.
If you still have issues, could you contact us directly via
our Help Site, Facebook or Twitter and include;
- Any alternative email addresses or usernames you may have used
- A screenshot of the following folder; Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership
We will be more than happy to take a closer look and help you recover access to your copy of the game.
Thank you!
- Ubisoft Support
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