Original Post — Direct link

For example ps4 account is linked with a certain ubi account. Im referring to switching the ps4 account's linked ubi account to another ubi account. In order to do that, the support website told me to contact them with the case. I have been cooperating, sending the pictures to prove I am the one who owns all accounts, and they have not responded in nearly 2 weeks. Call me impatient, but you have to understand I opened this case on Nov 10. Thanks in advance to anyone who provides a story with ubi support similar to mine.

https://www.ubisoft.com/en-au/help/account/article/changing-a-platform-account-linked-to-your-ubisoft-account/000101478

"If you would like to link a different platform account from the one you used previously, please get in touch."

almost 2 years ago - Ubi-Auron - Direct link

Hey @GroinGrappler and welcome to the forums!

I'm sorry to hear that your support case has been now open for a long time. Sometimes our support agents need some additional information to perform security checks on the account to make any changes. Moreover, if you don't have access to your email account, they might need some additional screenshots to recover it.

Hope this clarifies it, let us know if you have any other questions!