Original Post — Direct link
I recently just finished talking with Ubisoft support. There was a fraud lock put onto my account for some odd reason, and it's permanent and irreversible. What's really annoying is I tried to understand why they would use such a flawed system that makes it impossible for them to reverse mistakes, and all I kept getting back were parroted messages, about how they trust their system, and how everything was identified correctly.... Even thoug I'm the owner of the account and all the payment information. In short, I'm trying to understand if anyone else has had such difficulties with Ubisoft support, and maybe, if it's even possible at this point, if there is a possibility of reversing the fraud ban, as I've put over 2000 hours into the game, and sunk probably over hundreds of dollars into the game, it's just really not fair for me that I have to be dealing with this
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Dr._Heinz_Doof
I recently just finished talking with Ubisoft support. There was a fraud lock put onto my account for some odd reason, and it's permanent and irreversible. What's really annoying is I tried to understand why they would use such a flawed system that makes it impossible for them to reverse mistakes, and all I kept getting back were parroted messages, about how they trust their system, and how everything was identified correctly.... Even thoug I'm the owner of the account and all the payment information. In short, I'm trying to understand if anyone else has had such difficulties with Ubisoft support, and maybe, if it's even possible at this point, if there is a possibility of reversing the fraud ban, as I've put over 2000 hours into the game, and sunk probably over hundreds of dollars into the game, it's just really not fair for me that I have to be dealing with this
Hello there Dr._Heinz_Doof,

I can see your purchase ban has been explained to you with the details we can provide.

If you wish to discuss this again, you're welcome to open another case, however as advised specifics will not be disclosed to maintain the integrity of our systems.

We do have appeals in place for permanent bans in any situation however once this has been reviewed and denied - no further action will be taken as you've been advised.

Thank you