Original Post — Direct link
Hey guys,

So I just recently re downloaded R6S and its been a few months since I last played. I did upgrade my RAM and GPU since the last time I played

RAM 16gb DDR4 2133 to RAM 16GB Corsair Veng 3200

GPU GTX 1660 to AMD RX 5700

Specs now,
Ryzen 7 2700 3.2GHz
16GB DDR4 3200MHz
AMD Rx 5700 8GB
1TB Samsung EVO 860

The issue I am running into is that once I get to the main screen after it signs in it black screens and I get put back to desktop after a few seconds. No error. It actually has gotten better because it use to black screen at the same spot but completely lock up my system, my GPU fan and everything is still running but its all unresponsive so I have to turn off/on again.

I am running no overclock on anything and with it being no error I am really confused on what to do. I play Apex, BF5, MW, PUBG and other FPS like games and Siege is the only game now that is giving me issue.

Anyone have the slightest idea in whats going on? All the forum posts I read have to deal with instability with overclocking but I am doing none of that. Still quite new so I don't want to try any of that yet.

HALP
I have tried to look at the dmp file but its 0kb and I get an error

Loading Dump File [D:\Ubisoft\Ubisoft Game Launcher\crashes\RainbowSix.exe_2020-01-16_20-44-12.dmp]
Could not open dump file [D:\Ubisoft\Ubisoft Game Launcher\crashes\RainbowSix.exe_2020-01-16_20-44-12.dmp], NTSTATUS 0xC000011E
"An attempt was made to map a file of size zero with the maximum size specified as zero."

STEPS I HAVE TAKEN
1.Verify Game
2.Uninstall/Install
3.Updated all Drivers
4.Run in Windowed Mode

DXDIAG
System Information
------------------
Time of this report: 1/17/2020, 13:54:27
Machine name: LEESPC
Machine Id: {9490ABF7-85AF-4F58-8114-D761AC5B5F3C}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 3003 (type: UEFI)
Processor: AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16316MB RAM
Page File: 10436MB used, 8311MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon RX 5700
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x731F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_38111462&REV_C4
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16309 MB
Dedicated Memory: 8151 MB
Shared Memory: 8158 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.597656), Blue(0.149414,0.059570), White Point(0.279297,0.288086)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Optix MAG27C
Monitor Id: MSI1462
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u03 49781.inf_amd64_a9a51f30a2be0d77\B349558\aticfx64. dll,C:\WINDOWS\System32\DriverStore\FileRepository \u0349781.inf_amd64_a9a51f30a2be0d77\B349558\aticf x64.dll,C:\WINDOWS\System32\DriverStore\FileReposi tory\u0349781.inf_amd64_a9a51f30a2be0d77\B349558\a ticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRe pository\u0349781.inf_amd64_a9a51f30a2be0d77\B3495 58\amdxc64.dll
Driver File Version: 26.20.15002.0061 (English)
Driver Version: 26.20.15002.61
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 12/3/2019 4:00:00 PM, 1972224 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-EF77-8B227FC2D735}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x38111462
Revision ID: 0x00C4
Driver Strong Name: oem33.inf:cb0ae414e89a1ab6:ati2mtag_Navi10:26.20.1 5002.61:PCI\VEN_1002&DEV_731F&REV_C4
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEA R,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEA R,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

-------------
Sound Devices
-------------
Description: Headset Earphone (HyperX Virtual Surround Sound)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0951&PID_16A4&REV_0030&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/18/2019 12:00:00 AM, 198656 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Yeti Stereo Microphone)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_B58E&PID_9E84&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/18/2019 12:00:00 AM, 198656 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723& REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.18362.0356 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/4/2019 12:00:00 AM, 425472 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Yeti Stereo Microphone)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
Date and Size: 3/18/2019 20:43:37, 198656 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: G502 HERO Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

Device Name: Yeti Stereo Microphone
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xB58E, 0x9E84
FF Driver: n/a

Device Name: G502 HERO Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

Device Name: Yeti Stereo Microphone
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xB58E, 0x9E84
FF Driver: n/a

Device Name: G513 Silver Tactile
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC33C
FF Driver: n/a

Device Name: G502 HERO Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

Device Name: G513 Silver Tactile
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC33C
FF Driver: n/a

Device Name: G513 Silver Tactile
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC33C
FF Driver: n/a

Device Name: G502 HERO Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

Device Name: HyperX Virtual Surround Sound
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0951, 0x16A4
FF Driver: n/a

Device Name: HyperX Virtual Surround Sound
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0951, 0x16A4
FF Driver: n/a

Poll w/ Interrupt: No
over 4 years ago - Ubi-Redbeard - Direct link
Hey Lee.PDF,

Sorry to hear of the issue you're experiencing.

Looking at the Dxdiag you have provided, it looks like your windows installation is not up to date.

Could you update this and let me know if the issue is still persisting?

In the meantime, can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?

Thanks.
over 4 years ago - Ubi-Redbeard - Direct link
Originally Posted by Lee.PDF
Thanks for the response Redbeard!

Updating my Windows Installation did not fix my issue. I have since submitted a Case and my number is 10589082

It now went back to completely locking up and needing to restart my PC forcefully. I will not try to launch the game again until I hear back from you guys,
Thanks for getting back to me.

Sorry to hear that didn't help.

I've forwarded your case to the technical team who will be in touch with you as soon as possible.

Thanks for your patience while we look into this.