Original Post — Direct link
Hi Ubisoft,

Recently there is this new bug where I cant reconnect my controller. I play with an Xbox elite controller serves 2 that has a rechargeable battery. This happened many times where my controller would randomly disconnect at full charge. When it would reconnect there would be the regular screen where it says press A to reconnect. I keep pressing A and it wouldn't work. Everything this happens I have to restart my game which can be very frustrating especially when playing Ranked. I play on an Xbox 1s. My username is iF1am3z.
over 3 years ago - UbiKoality - Direct link
Hello iF1am3z! I'm sorry to hear about this problem with your controller that you're experiencing in Rainbow Six Siege. I completely understand how this would be frustrating, and I truly apologize for the inconvenience that's been caused! Moving forward, please start by clearing your Xbox's cache. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in. Afterward, please try completing the rest of our Xbox troubleshooting guide.

If the problem persists, can you please let me know if you've tried using the console wired? You can also contact our team on Facebook or Twitter, they'd be glad to continue providing assistance.