[2020] Didn't receive Marching Neon charm after completing Drone Destroyer challenge

Originally Posted by vdeniszx8
Didn't received the reward after more than a month ago completing ubisoft club challenge. Proof of completed challenge: http://imgur.com/gallery/NYShBmX

Hello!

We were able to determine that players were missing the reward, and so it was recently distributed to all eligible players that we were able to detect.

If you were eligible and you did not receive it, we would need to raise that to the Rainbow Six Siege team for you.

Please raise this with Ubisoft Support via either of the following channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you!

Originally Posted by Brainpiece
I am having the same problem, but when I contacted support they said that they were unable to grant me the charm, but that they were also unable to tell me whether this inability was policy or technical. I have proof that I completed the club challenge, and that I posted in the forums in the same week. My hope is that someone slightly higher up the chain can rectify the problem or provide an answer if the immediate support cannot.

Thank you!

Hey! I'm sorry to read you did not receive the charm.

Eligibility for the rewards was compiled automatically by our dev team at an account level, and then the rewards were distributed. This is the most accurate way to determine eligibility, therefore we are unable to add the reward manually.

Feedback has been forwarded to the team, however that is all we are able to do at this time.

Enjoy your day!