Original Post — Direct link
So this isnt the first time this has happened and its getting really annoying. I tried to jump in a ranked match and hit the queue button and tabbed out. When i tabbed back in i got a warning that i needed to reconnect to a ranked match, a match which i had never entered to begin with or face a 60 minute sanction if i didnt before the match ended. What is up with that, i want to play the game and now im getting banned for no reason
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by bueNo995
So this isnt the first time this has happened and its getting really annoying. I tried to jump in a ranked match and hit the queue button and tabbed out. When i tabbed back in i got a warning that i needed to reconnect to a ranked match, a match which i had never entered to begin with or face a 60 minute sanction if i didnt before the match ended. What is up with that, i want to play the game and now im getting banned for no reason
Originally Posted by bueNo995
it happened again, hit "play ranked", get a notification for reconnection, press reconnect despite not ever having connected, get 60 minute ban. this is incredibly frustrating, what is going on
Hey there.

I'm sorry to hear you've encountered this and apologies for any inconvenience caused as a result.

Did you leave and rejoin queue before this happened? This can happen if you leave queue just as you were about to be connected to a match which results in this message despite not actually being in the game.

If this becomes a regular occurrence for you I'd also recommend running through our connectivity troubleshooting if you haven't already done so.