Original Post — Direct link

Hello,

Firstly... yes. I did buy the game from CDkeys and have been playing for months now on my ONLY account.

Today I tried to boot up siege and weirdly it asked me to log in with my credentials again, however, when I logged in I noticed that siege was greyed out. Let me reiterate that this IS my ONLY account.

Every time I try to launch siege as I always have done from the desktop it asked me for my activation key code, I only have the one I got in my order confirmation from CDkeys, which I then entered.

It comes up with a message saying that the key is already linked to an account. My account. Which makes no sense as I DO NOT have another account.

Are games being removed from user's libraries simply because they were bought through CDkeys and not Ubisoft's store?

Kindly,
Tom.

about 3 years ago - Ubi-Orion - Direct link

@motbaconn

Hey there.

We'll certainly look into this for you but it's not something we can fully investigate over the forums so please create a support case with us if you haven't already done so. Thanks.