[2019] CD Key

Originally Posted by IsaacHztung
I have bought this game on epic games, but it keeps asking me for a cd key i dont have. Please help me i don't know what to do

Hey there.

Can I ask you to run through the steps suggested here first of all please? If the issue persists after doing so please get back to me to let me know.

Hey lecobatera,

Thanks for your response there and I am sorry to hear that issue persists.

To correct this situation, I recommend the following troubleshooting steps:

First, try launching both Uplay and Epic launchers with Administrator rights.
If that doesn't help, please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

If verification is not available within Epic, please install the game files in Uplay. If you need to verify the files after installation, you can do this via the following:-
- In Uplay, click on Games tab at the top of the window
- On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
- Click on this arrow to make a drop-down menu appear, then click on Verify files

When this has been completed, try launching the game again.

Keep us updated and should you have any questions, let us know!