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First, I got disconnected from my ranked match because of some network issue and then later when was started to reconnect I got a message that I was banned for an hour because I ABANDONED the match. I did not, this sanction is wrong.
First, I got disconnected from my ranked match because of some network issue and then later when was started to reconnect I got a message that I was banned for an hour because I ABANDONED the match. I did not, this sanction is wrong.
Hello @MIG_B thank you for getting in touch with us, sorry to hear of your recent 1 hour abandon sanction and sorry for the delay getting back to you.
We are unable to lift any temporary abandon sanctions from disconnections, for any player, as we do not have the ability to do so, this is solely managed by the game.
The length of your ban will vary depending on if this is a first offence, or if you have encountered several disconnections in a short space of time.
If you received a certain error code when you disconnected, can you please check our known error codes article to see what may have caused your disconnection, here > https://ubi.li/85k9w